Helpie FAQ

SmartAct FAQ

  • How is the SmartAct®-1 Actuator 75% more efficient than other Actuators ?

    RIFT Technology running at optimum efficiency through the range. In tests we averaged use of 5% – 25%  of the electricity of an equal product

  • Being Plastic, surely the SmartAct®-1 Actuator, it is not as strong as metal Actuators in the market ?

    But utilising next generation injection moulding and plastic technology we have the advantages of greater strength and lower weight

  • The SmartAct®-1 seems noisier than other products, is this true ?

    No. The measured db. is comparable with other Actuators, but speeds involved of our motors will provide a higher pitch, if this was an issue an insulated jacket can be specified.

  • The SmartAct®-1 Actuator is larger than my other Actuators I use, why ?

    The model SmartAct®-01 will cover the range up to a maximum torque of 100 Nm and with this in mind it is much smaller than competitors

  • How can such a small power input to the SmartAct®-1 Actuator operate such a large Valve?

    By using the battery as our power reservoir between the external power supply and the internal workings

  • Having Smart Electronics is SmartAct®-1 Actuator more susceptible to failures in hostile environments ?

    The SmartAct®-1 Actuator has been built to conform to Mil Spec shock and vibration standards

    • Varity of input power sources
    • IP67 rating and an operational temperature range of -20 to +70
    • An option for additional external protective coverings

  • Will I have to purchase expensive electronic devices and software to interact with the SmartAct®-1 Actuator via Bluetooth® and can I interface with the SmartAct®-1 Actuator from my IPhone ?

    No expensive equipment is needed. We have an easy to download and install Android App. There are plans to also create an iPhone App.

  • What if I want to upgrade my options with the SmartAct®-1 Actuator will I have to return the unit back to my distributor or suffer disruption to my operational status?

    No. Each SmartAct®-1 Actuator is designed with the ability to be upgraded in-situ minimising the disruption to the end user

  • Could I use the issued upgrade code on the other SmartAct®-1 Actuators I have installed?

    No. each code generated by The Smart Actuator Company is unique to each
    SmartAct®-1 Actuator

  • What will happen if I have a problem after the 2 year warranty has expired?

    We will attempt to resolve any problems and will replace worn parts if the
    SmartAct®-1 Actuator has been used as specified in the technical specifications

  • Will the SmartAct®-1 Actuator work in hostile environments?

    Yes. Within the constraints laid down in the technical specifications. Additional protection can be installed for certain situations outside these situations

  • Can the noise level of the SmartAct®-1 Actuator be reduced or masked?

    Yes. With the ability to increase the operational working time and the ability to jacket the
    SmartAct®-1 Actuator

  • Could I install additional SmartAct®-1 Actuators without evasive mains power supplies being installed first?

    The
    SmartAct®-1 Actuator requires very low power supply to operate and could be powered from renewable sources with additional battery storage and by utilising power over Ethernet (POE) to supply power, control and end of travel conformation

  • Can the SmartAct®-1 Actuator work totally off grid in remote locations?

    Yes. See answer above.

  • How can I access the features in the SmartAct®-1 Actuator if I do not have access to a Bluetooth® Device?

    The SmartAct®-1 Actuator has the ability to programme some of the features from the internal set-up button on the main electronics board

  • Can the SmartAct®-1 Actuator work on valves in excess of 100 Nm Torque limit?

    Yes. The SmartAct®-1 Actuator could work in excess of 100 Nm with the addition of a supplementary gearbox and utilising its multi turn functionality.

  • Is there a smaller SmartAct®-1 Actuator available?

    We have developed a smaller
    SmartAct®-2 Actuator and this will work up to 20 Nm and solenoid features, this will be the size of a Coke can

  • Why is the price heavily reduced on the web site?

    The introduction of the SmartAct®-1 Actuator is our first product in this range, and as a developing product we are releasing this as a Beta version for a time limited offer, allowing us to get the product into the market

  • What is the minimum number of SmartAct®-1 Actuators that I can order?

    Smaller numbers will not attract additional discount but we are happy to supply smaller numbers and larger numbers to and through distributors, with opportunities for customers and suppliers to become distributors

  • Are the SmartAct®-1 Actuators available to distributors/end users outside the European Union?

    Yes. This is a global brand for a global market

  • Was the SmartAct®-1 Actuator developed with any standards in mind?

    Yes.

    General standards

    We started with the European Standard EN15714-2 and added in the US Milspec standards for shock and vibration, obviously ISO 5211 for flanges and output drive adaptors.

    Environmental Standards

    Apart from those covered within EN15714-2 we designed with Atex Zone 1 for explosive atmospheres, and Nema 6P (IP67) for water resistance.

    The outer housing is constructed from a very agoraphobic and chemical resistant form of Nylon 66 with a range of additives to enhance key characteristics.

  • You contain a Lithium Ion battery is this dangerous?

    Many products contain lithium ion batteries including most modern smart phones and other mobile devices. We use the Philips developed 16850 cell topology in a 4 cell pack, it is a well understood medium power density battery. We have built in over charge, temperature and low voltage protection within our electronics and software.

    We would recommend that the battery should be replaced every 3 years, although the battery manufacturer suggests a 5-8 year life without any significant degradation in performance of the battery.

  • Does the SmartAct®-1 Actuator have an operating duty cycle?

    There are many unique concepts within the SmartAct-1, most customers even those with moderately high duty applications will see a 100% duty in operation. Approximately 100 complete cycles at 40Nm can be done without charge before the unit even begins to charge the battery and in the region of 500 complete cycles before the unit introduces a wait period to maintain the performance of the battery.

    So it would be unusual for a customer to do 500 cycles in an application without a pause that would allow the battery to recover complete charge, however if this did happen (which would normally indicate a problem in the installation) the following recharge waits are introduced once the battery drops below 14V internally to the unit.

    If in excess of approximately 500 cycles were done within a 1 hour period (from a fully charged unit) without appropriate pause times then the following would be the result :-

    At 40Nm the unit will operate one complete cycle approximately every 20 seconds.

    At 100Nm the unit will operate one complete cycle approximately every 45 seconds.

  • Can a larger battery be fitted?

    The standard unit has a 2000mA battery within the same footprint 4000mA batteries are available if periods of very high duty were required then this is an option. We also have electronics available with faster recharge times.

  • Battery Care

    We recommend disconnecting the battery for travel, storage or if a period greater than 6 months is anticipated without power being connected to the unit

    In standby with no power connected the unit can be safely operated in manual. From a fully charged battery more than 200 cycles can be done and the unit could be left in standby for greater than 6 months without detriment to the battery, if LED 1 (the top one in the dial) is flashing orange this indicates a low battery situation and the unit should be allowed to charge before normal operation is resumed. (this could indicate a problem with the battery and the factory or distributor should be contacted for a replacement battery, however in most situation an hour on charge is sufficient to regenerate the battery to normal operating conditions.)

  • My unit is not accepting normal power open / power close commands

    If the  unit is displaying a flashing “X” in orange on the top this indicates a torque limit has been hit, a reverse signal should be given or the unit placed in manual and operated to try and relieve the valve blockage (it could in some instances indicate an incorrectly set torque limit or excessive wear in the valve).

    If the unit is displaying a normal position indication with a flashing orange LED in the 1 or top position this indicates the unit has low charge and should be left powered with an appropriate voltage until this LED goes out at which point normal operation will resume.

  • What types of Digital Positioning System do you have?

    Built into this release of the SmartAct®-1 Actuator we have the ability to enable, 0-10V, 4-20mA and 0-20mA analogue control, we have done extensive testing on this system but many of the options like signal sample rates can be configured at the factory, if you have a specific issue please let us know and we can adjust the settings.

  • Angle of orientation

    The SmartAct®-1 Actuator can be mounted in any orientation with no detriment to performance or endurance, the gearbox is a permanently lubricated solution (the lubrication is part of the material and as the gearbox wears the performance increases and the noise reduces). The gearbox has been designed to far outlast the typical valve life expectancy.

  • Are other options available?

    We developed the product in house and as such have the ability to rapidly implement customisation features as required. We recognise that we have “simplified” some of the options and features to make the product easier to setup and configure however this might restrict some options some customers would like… Anything is possible.

  • Why have a backlash value configurable?

    In any tolerance fit application there will be a tolerance involved, we do our upmost to make all our systems and parts fit appropriately but there is a very large range of valves on the market and we have found on average, once the play in mounting kits, and stems is taken in to account there is often 3 or more degrees of play / backlash in any given system. As we measure the discrete position of the centre output shaft of our actuator to a resolution of 10 bits in 360 degrees (0.33 degrees) we can maintain a high degree of accuracy internal to our system, utilising a backlash in the overall system figure allows our Bluetooth control application to display a more realistic position variable which reflects the actual position of the valve in question.

  • I’ve configured a custom working time and the unit is not operating correctly within that working time

    PID configuration can be complicated, either contact one of our distributors (or the factory directly) for assistance in configuring your unit or using the Bluetooth control application (follow its instructions and manuals) go to basic settings drop down the power profiles dialogue – select custom profile – adjust the maximum motor duty upwards to allow more potential power to the actuator.

  • My actuator is over shooting the end point when moving very fast

    See answer above, and then adjust the Integral value gradually down until the anticipated stop point is reached. During normal operation you should hear the actuator slow as it approaches the end point.

  • My actuator and my valve mounting holes do not line up

    a. Move the actuator to the closed position.

    b. Mount the actuator onto the valve (using the open/close buttons in the manual position to align the F03, F04, F05, F07 & F10 mounting positions.

    c. Secure the actuator onto the valve

    d. Open the Calibration window and enter the closed angle “0°” and write to flash.

    e. Move the actuator to the open position and confirm that the valve is fully open, adjust with 5° increments +/- to refine if required and write to flash

  • My valve operates infrequently, how can I protect the valve seats and stop the valve jamming?

    a. Using the “Wiggle” paid for function.

    b. The SmartAct®1 Actuator has the ability to move the desired amount and frequency autonomously, this will not effect the normal general operation. The operational Control request of movement will always override the programmed SmartAct®1 Actuator “Wiggle” as programmed but will continue on the next programmed cycle.

  • I need to set the actuator to match the flow rate of a specific valve flow pattern, can the SmartAct®1 conform with this?

    a. Valve profile allows the actuator to be programmed to operate and move in a pattern similar to the design profile of specialised valves. The SmartAct®1 actuator matches the flow similar to the design of the valve

    b. This is inputted in a format similar to the profile graph supplied with the valve

  • Do I need to supply external power to the SmartAct®1 actuator if connected with analogue input signal control?

    a. The analogue signal control is only to control the position of the actuator

    b. External power will need to be provided to supply the battery charging circuit, the Bluetooth module and the Anti Condensation heaters

    c. The external power supply to either Power open or Power Closed will be a charging supply, if modulation control is activated the control signal will be from this only.

  • Can the SmartAct®1 be powered by high voltage (80 – 300v) when controlled by low voltage analogue proportional signal control (0 – 10v or 4 – 20mA) ?

    Yes, the incoming external power supply is a charging circuit, power supply to the Bluetooth and power for the anti-condensation heaters only

  • FAQ in list of Categories

    Showing category list for FAQ

  • Batteries

  • Battery Care

    We recommend disconnecting the battery for travel, storage or if a period greater than 6 months is anticipated without power being connected to the unit

    In standby with no power connected the unit can be safely operated in manual. From a fully charged battery more than 200 cycles can be done and the unit could be left in standby for greater than 6 months without detriment to the battery, if LED 1 (the top one in the dial) is flashing orange this indicates a low battery situation and the unit should be allowed to charge before normal operation is resumed. (this could indicate a problem with the battery and the factory or distributor should be contacted for a replacement battery, however in most situation an hour on charge is sufficient to regenerate the battery to normal operating conditions.)

  • Can a larger battery be fitted?

    The standard unit has a 2000mA battery within the same footprint 4000mA batteries are available if periods of very high duty were required then this is an option. We also have electronics available with faster recharge times.

  • How can such a small power input to the SmartAct®-1 Actuator operate such a large Valve?

    By using the battery as our power reservoir between the external power supply and the internal workings

  • General FAQ

  • Are the SmartAct®-1 Actuators available to distributors/end users outside the European Union?

    Yes. This is a global brand for a global market

  • What is the minimum number of SmartAct®-1 Actuators that I can order?

    Smaller numbers will not attract additional discount but we are happy to supply smaller numbers and larger numbers to and through distributors, with opportunities for customers and suppliers to become distributors

  • Why is the price heavily reduced on the web site?

    The introduction of the SmartAct®-1 Actuator is our first product in this range, and as a developing product we are releasing this as a Beta version for a time limited offer, allowing us to get the product into the market

  • Is there a smaller SmartAct®-1 Actuator available?

    We have developed a smaller
    SmartAct®-2 Actuator and this will work up to 20 Nm and solenoid features, this will be the size of a Coke can

  • Can the SmartAct®-1 Actuator work on valves in excess of 100 Nm Torque limit?

    Yes. The SmartAct®-1 Actuator could work in excess of 100 Nm with the addition of a supplementary gearbox and utilising its multi turn functionality.

  • How can I access the features in the SmartAct®-1 Actuator if I do not have access to a Bluetooth® Device?

    The SmartAct®-1 Actuator has the ability to programme some of the features from the internal set-up button on the main electronics board

  • Can the SmartAct®-1 Actuator work totally off grid in remote locations?

    Yes. See answer above.

  • Could I install additional SmartAct®-1 Actuators without evasive mains power supplies being installed first?

    The
    SmartAct®-1 Actuator requires very low power supply to operate and could be powered from renewable sources with additional battery storage and by utilising power over Ethernet (POE) to supply power, control and end of travel conformation

  • Can the noise level of the SmartAct®-1 Actuator be reduced or masked?

    Yes. With the ability to increase the operational working time and the ability to jacket the
    SmartAct®-1 Actuator

  • Will the SmartAct®-1 Actuator work in hostile environments?

    Yes. Within the constraints laid down in the technical specifications. Additional protection can be installed for certain situations outside these situations

  • Materials

  • Being Plastic, surely the SmartAct®-1 Actuator, it is not as strong as metal Actuators in the market ?

    But utilising next generation injection moulding and plastic technology we have the advantages of greater strength and lower weight

  • Noise

  • Can the noise level of the SmartAct®-1 Actuator be reduced or masked?

    Yes. With the ability to increase the operational working time and the ability to jacket the
    SmartAct®-1 Actuator

  • Sizes

  • Is there a smaller SmartAct®-1 Actuator available?

    We have developed a smaller
    SmartAct®-2 Actuator and this will work up to 20 Nm and solenoid features, this will be the size of a Coke can

  • Technical FAQ

  • Can the SmartAct®1 be powered by high voltage (80 – 300v) when controlled by low voltage analogue proportional signal control (0 – 10v or 4 – 20mA) ?

    Yes, the incoming external power supply is a charging circuit, power supply to the Bluetooth and power for the anti-condensation heaters only

  • Do I need to supply external power to the SmartAct®1 actuator if connected with analogue input signal control?

    a. The analogue signal control is only to control the position of the actuator

    b. External power will need to be provided to supply the battery charging circuit, the Bluetooth module and the Anti Condensation heaters

    c. The external power supply to either Power open or Power Closed will be a charging supply, if modulation control is activated the control signal will be from this only.

  • I need to set the actuator to match the flow rate of a specific valve flow pattern, can the SmartAct®1 conform with this?

    a. Valve profile allows the actuator to be programmed to operate and move in a pattern similar to the design profile of specialised valves. The SmartAct®1 actuator matches the flow similar to the design of the valve

    b. This is inputted in a format similar to the profile graph supplied with the valve

  • My valve operates infrequently, how can I protect the valve seats and stop the valve jamming?

    a. Using the “Wiggle” paid for function.

    b. The SmartAct®1 Actuator has the ability to move the desired amount and frequency autonomously, this will not effect the normal general operation. The operational Control request of movement will always override the programmed SmartAct®1 Actuator “Wiggle” as programmed but will continue on the next programmed cycle.

  • My actuator and my valve mounting holes do not line up

    a. Move the actuator to the closed position.

    b. Mount the actuator onto the valve (using the open/close buttons in the manual position to align the F03, F04, F05, F07 & F10 mounting positions.

    c. Secure the actuator onto the valve

    d. Open the Calibration window and enter the closed angle “0°” and write to flash.

    e. Move the actuator to the open position and confirm that the valve is fully open, adjust with 5° increments +/- to refine if required and write to flash

  • My actuator is over shooting the end point when moving very fast

    See answer above, and then adjust the Integral value gradually down until the anticipated stop point is reached. During normal operation you should hear the actuator slow as it approaches the end point.

  • I’ve configured a custom working time and the unit is not operating correctly within that working time

    PID configuration can be complicated, either contact one of our distributors (or the factory directly) for assistance in configuring your unit or using the Bluetooth control application (follow its instructions and manuals) go to basic settings drop down the power profiles dialogue – select custom profile – adjust the maximum motor duty upwards to allow more potential power to the actuator.

  • Why have a backlash value configurable?

    In any tolerance fit application there will be a tolerance involved, we do our upmost to make all our systems and parts fit appropriately but there is a very large range of valves on the market and we have found on average, once the play in mounting kits, and stems is taken in to account there is often 3 or more degrees of play / backlash in any given system. As we measure the discrete position of the centre output shaft of our actuator to a resolution of 10 bits in 360 degrees (0.33 degrees) we can maintain a high degree of accuracy internal to our system, utilising a backlash in the overall system figure allows our Bluetooth control application to display a more realistic position variable which reflects the actual position of the valve in question.

  • Are other options available?

    We developed the product in house and as such have the ability to rapidly implement customisation features as required. We recognise that we have “simplified” some of the options and features to make the product easier to setup and configure however this might restrict some options some customers would like… Anything is possible.

  • Angle of orientation

    The SmartAct®-1 Actuator can be mounted in any orientation with no detriment to performance or endurance, the gearbox is a permanently lubricated solution (the lubrication is part of the material and as the gearbox wears the performance increases and the noise reduces). The gearbox has been designed to far outlast the typical valve life expectancy.

  • Warranty

  • What will happen if I have a problem after the 2 year warranty has expired?

    We will attempt to resolve any problems and will replace worn parts if the
    SmartAct®-1 Actuator has been used as specified in the technical specifications

  • How is the SmartAct®-1 Actuator 75% more efficient than other Actuators ?

    RIFT Technology running at optimum efficiency through the range. In tests we averaged use of 5% – 25%  of the electricity of an equal product