We are pleased to announce that we received our ISO9001:2015 Certification. Quality Standards are so important for a business. We are proud to have the ISO9001 Certification upgraded to ISO9001:2015. Later this year myself and another staff member are taking part in the training to work towards the next level of certification. Quality standards help to increases customer confidence in your organization as it shows you care for your customer business, and as in our case are committed to good quality standards of manufacturing & business practice.
Quality Standards help to improvement the credibility and image of your business – Because ISO 9001 is an internationally recognized standard, it has become the basis for creating a quality management system around the world, replacing many previously published requirements. When a company is looking for a supplier, it is often a requirement to have a QMS based on ISO 9001 in order to be considered. It is really important for us at The Smart Actuator Company to know that our customers can see we have this standard.
We want to improve our customer satisfaction – One of the quality management principles that are the foundation of the ISO 9001 requirements is to improve customer satisfaction by planning for and striving to meet customer requirements. Happy customers are exactly what we want.
Improve your evidence for decision making – We all make gut decisions in life but in business we need to work towards making more evidence based decisions. This is a professional process that is good for any business. Monitoring our internal processes means we can work towards constantly improving our use of resources and look at cost savings throughout the business.
Create a continual improvement culture – Continual improvement is a third quality management principle of ISO 9001. By adopting this culture to improve your processes and organizational output, you will find efficiencies and cost savings, including the use of systematic processes when problems occur in order to reduce the impact of the problem and increase the speed of recovery. By making this continual, improving year after year, the company can see continuing benefits from this.
Engagement of employees – Employees who are involved in the improvements of the processes they work with are happier and more engaged employees. Who better than the people working on the process to best identify the areas that need improvement, and to help to test and advance these improvements when they are implemented? Engaged employees are more productive and will help the company better improve and save, especially when they understand how the quality of the process depends on them.